AI powered customer service has picked up its fastest pace. It is a new revolution, which every industry is working on, to transform conventional customer service into AI-powered digital solutions and improve every aspect of customer journey including brand awareness, product knowledge, customer acquisition, after sales support and loyalty programs. According to marketing gurus by 2020 more than 80% of customer service will be conducted without engaging humans, it will be taken over by AI-powered Chat Bots.
With advanced systems powered by automated solutions, users can now book a restaurant reservation, order a pizza, book a movie ticket, hotel room and even make a clinic appointment. Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence – a technological breakthrough that has taken almost every business industry by storm.
A good customer service has more chance of converting a lead to a sale and further develops that into a loyal customer. With AI coming into this space, brands should be able to respond to queries more quickly and accurately with the help of Self Learning Bots. AI Bots will be able to identify customer issues more promptly by limiting research time and give pre-emptive action plans.
Available 24*7: Bots are replacing live chat and other forms of contact such as emails and phone calls.
Customer Handling: Chatbots can simultaneously have conversations with multiple people.
Cost Saving: Chatbots are a onetime investment which helps in reducing down on staff required.
Customer Satisfaction: Chatbots are bound by some rules and obey them as long as they’re programmed properly. They always treat a customer in the most polite and perfect way no matter how rude the customer is.
Work Automation: Chatbots now help automate tasks which are to be done frequently and at the right time.
Sales Assistant: People could use Bots for getting product knowledge and suggestions on products & services.
Monitoring Consumer Data & Gaining Insights: Chatbot will remember all your chats and provide you with relevant choices the next time you visit it. This would help the users get a more personal touch from the Chatbot.
Better Lead Generation: Chatbots can ask the necessary questions to persuade the user and generate a lead for you. Chatbots ensure the flow is in the right direction to get higher conversion rates.
Chatbots have started to take on real human support agents. It is way more convenient and less time consuming to chat with a Chatbot. You can have a smooth conversation with it and not have any interruptions because it uses A.I (Artificial Intelligence) to find the appropriate response for you. It helps them resolve problems more quickly, it’s more convenient, and it allows the consumer to have a record of the communication with the bot. They can be designed to take care of the customer’s pain points and fulfil their expectations. They keep learning from its users request every time they interact with it, thus making it your own personal assistant. If customers have a positive interaction with a company or brand, they are more likely to return.